I wanted to share with you my experience at Performance Hyundai, Ontario Street, St. Catharines. Initially, I dropped into the showroom as part of my ongoing research for a new vehicle; specifically, I had been interested in the Elantra Touring, and I thought I would check out the latest design and engine changes in the new Elantra sedan.

I was introduced to Mr. Dino Ding, and explained to  him that I was wondering when I might see a similarly newer, more efficient engine in the Touring. Dino was very informative about the company, the Touring, and asked me pertinent questions to help me evaluate my own wants and needs. I felt he had an honest interest in helping me choose the right vehicle, making me aware of the different benefits of my purchase options. We discussed the zero per cent purchase and finance program currently available, against my desire to wait for a new engine in the Touring at a later date. I never felt pressured, only well informed and well taken care of. As a result of his exceptional care, I am currently enjoying my new Touring GLS.

I must add that my experience was only made more enjoyable by Ms Lucy Carpenter. I have only ever bought one new vehicle previously, but in helping other family members, I have always dreaded the mandatory lecture about extended warranties, etc. I felt that Lucy gave me the information I needed, to ensure my purchase would be a joy for many years to come. As a result, I feel my car is now protected in the manner that is important to me. Plus, I love the tinted windows!

In the process of researching my purchase, I also had the opportunity to see some of your other staff in action. A couple days before the delivery of my vehicle, I was dropping off information for Lucy, and unfortunately, someone in the service area was experiencing some health issues. Jason from service and Corrina from reception had stepped us to aid this individual, taking care of the situation efficiently and discreetly. I am truly impressed at Performance Hyundai. Working with the public myself, I value greatly the level of service you are providing, and in the process of purchasing a new vehicle, I am only made happier to support such a great business. With sincere thanks.               

Chris Harper

Too many times people who make a difference do not get the thanks that they deserve. I would like to remedy this by thanking all the staff at Performance Hyundai that I have dealt with the purchase of our two vehicles over the past 4 years. Any problems (and they were minor and few) were handled with dispatch and with amazing courtesy.

Included in this group is Jackie, your excellent saleslady who explained everything we needed to know about the vehicles, Jason in the Parts Dept., who took the time to advise and correct a stone chip with nothing but thanks needed. The service staff who made us feel welcome and not as a source of problems was also appreciated.

I have recommended Performance Hyundai to many of our friends ... and I will continue to in the future. Great quality and value brought us - great service will keep us coming back.

D.A. Stares, St. Catharines

Last week we visited your dealership in St. Catharines and 24 hours later, negotiated the purchase of a 2011 Sonata Limited with Bud Scott.

Bud's responsiveness and attention to our concerns made the purchasing experience extremely easy and certainly a lot more pleasurable than anything we've experienced in the past. We found him to be extremely knowledgeable about the vehicle and, equally important, he promptly returned our several phone calls during the buying process.

I want to commend Bud for his excellent service and for the social skills (i.e. friendliness) he demonstrated throughout the entire experience. In our opinion, he is a valuable representative of Performance Hyundai.

Terry & Sandra H.

This is just a short note to say thank you for the service and help we received when buying a new car from your dealership. Your representative, Mr. Dino Ding, was most helpful in assisting us in our decision to buy a new car, which as you know can be a stressful time when committing to such a major purchase.

We had looked at other manufacturers in the small SUV segment and decided with Mr. Ding's knowledge and understanding of the Tuscon and its benefits to us that Hyundai represented the best value and quality in our budget range.

We have no hesitation in recommending your dealership and Mr. Ding to any of our friends and family.

Andrew G.

I popped into Hyundai yesterday as per Dean's instruction to have something looked at quickly on my Santa Fe??? I was greeted immediately by service tech Rob. He was super courteous and got my little issue (Drawer by the shift stick was jammed with a little mailbox key in it)??? He was polite, and got it fixed for me in a second??? I work in the service industry as well and know the importance of customer service, so THANKS to Rob for a job well done!

Sheila Alagappan